Billing Terms & Conditions

This Payment Policy explains how transactions are processed at Happy Pets Eurovea and the measures we take to keep your payment information secure. We are committed to providing a clear and transparent checkout process with no hidden fees.

1. Secure Checkout & Currency

All transactions are processed in Euros (€).

At checkout, the final payment page will clearly display the total amount, including:

  • Product Price: The cost of the items you have selected.

  • Shipping Fees:

    • Free standard shipping on orders over €50

    • A €4.99 flat rate applies to orders under €50

  • Taxes: Any applicable VAT is included where required.

We do not charge hidden handling or administrative fees.


2. Accepted Payment Methods

We work with trusted payment providers to ensure a secure and flexible checkout experience.

We currently accept:

  • Visa

  • Mastercard

  • American Express

  • Discover

All payments are processed securely through trusted payment gateways.


3. Transaction Security & Privacy

Your financial security is very important to us. We take strong measures to protect your information:

  • SSL Encryption: Our website uses Secure Socket Layer (SSL) technology to encrypt your data during transmission.

  • PCI DSS Compliance: We do not store or have direct access to your full card details. All sensitive payment information is securely handled by PCI‑compliant third‑party providers.

  • Registered Business: All payments are processed under our registered business name: Happy Pets Eurovea.


4. Order Confirmation & Processing

  • Order Confirmation: After successful payment, you will receive an Order Confirmation Email with full details of your purchase.

  • Order Cut‑Off Time: 5:00 PM (GMT UTC+1)

  • Processing Time:

    • Orders placed before 5:00 PM are usually processed the same business day

    • Orders are processed Monday to Friday for fast dispatch


5. Contact Information

  • Store Name: Happy Pets Eurovea

  • Business Address: Pribinova, 811 09 Bratislava, Slovakia

  • Phone: +421 907 860 547

  • Email: support@happypetseurovea.com

  • Customer Service Hours (GMT UTC+1): Monday – Friday, 9:00 AM – 5:00 PM